naga26 Privacy Policy – Our Commitment to Protecting Malaysian Members' Data

Naga26 is an online Sports Betting and casino platform operating for players in Malaysia. We take the privacy and protection of our members' personal data very seriously. This Privacy Policy transparently explains how we collect, use, store, disclose, and protect your personal information when you use the naga26 platform.

This policy applies to all users of the naga26 platform — including unregistered visitors, registered members, and former members whose data remains within the stipulated retention period. It covers all interactions with the naga26 platform via the website, mobile app, email communications, and customer support channels.

Naga26 is committed to ensuring your privacy is protected. While we require certain information to deliver quality services, we consistently apply the principle of data minimisation — collecting only what is genuinely necessary and nothing more. All data processing is carried out on a lawful and accountable basis.

Naga26 collects personal data through several different channels as you interact with our platform. Understanding how this collection takes place is important so you have full visibility into the type of information we hold about you.

The primary ways naga26 collects data are as follows. First, directly from you — through the account registration form, identity verification process, deposit and withdrawal forms, communications with our customer support team, and any feedback you voluntarily provide. All such information is submitted consciously and with your consent.

Second, automatically while you use the platform. This includes your device's IP address, usage data such as pages visited and time spent, login and logout data, device type and web browser, as well as betting history and gaming activity. This data is collected using industry-standard technologies such as cookies, server logs, and web analytics.

Third, from legitimate third parties — such as identity verification service providers, Malaysian local payment providers we work with, and relevant regulatory bodies in certain situations required by law. In all such cases, naga26 ensures that data is received through secure and lawful channels.

Naga26 uses the personal data collected for specific, lawful purposes directly related to providing our platform services to you. We do not use your data for any other purpose not stated here without first obtaining your additional consent.

The primary purposes for which naga26 uses your personal data are to provide and manage your account, process deposits and withdrawals via Malaysian local payment methods, verify your identity for legal compliance purposes including anti-money laundering requirements, deliver customer support and resolve disputes, send important communications relating to your account and transactions, and monitor platform activity to detect and prevent fraud.

Naga26 also uses aggregated, anonymized platform activity data for internal analytics purposes — such as understanding usage patterns, improving platform performance, and developing new features that better serve our Malaysia members. This aggregated data cannot be linked to any specific individual and does not fall under the category of personal data for privacy protection purposes.

Naga26 does not sell or rent members' personal data to any third party for their own commercial purposes. This is a fundamental principle that cannot be compromised. However, there are limited situations where naga26 may need to share data with certain parties for legitimate operational reasons.

Parties that may receive your data in certain situations include Malaysian local payment providers we work with to process your transactions — such as the operators of Touch 'n Go eWallet, GrabPay, and FPX banks. Data sharing with these parties is minimal and limited strictly to the information required to process your financial transactions.

Naga26 may also be required to disclose your personal data to Malaysian authorities when lawfully compelled by law or a valid court order — for example, in financial crime investigations, anti-money laundering compliance, or in fulfilling statutory reporting obligations. In such circumstances, naga26 will disclose only the minimum information necessary to meet the relevant legal requirement, and will notify you where permitted by law to do so.

In all other circumstances, your personal data will not be shared with any party without your prior written consent. This includes not sharing data with business partners, advertisers, researchers, or any external parties who have no direct role in delivering naga26's services to you.

Naga26 invests heavily in its data security infrastructure to ensure your personal information is always protected against unauthorized access, disclosure, alteration, or destruction. Data security is not an afterthought at naga26 — it is the foundation of trust that underpins our relationship with every member.

The technical security measures we implement at naga26 include 256-bit SSL encryption for all data communications, encryption of sensitive data within our databases, two-factor authentication (2FA) available for member accounts, round-the-clock security monitoring by our security team, firewalls and intrusion detection systems, regular security testing by cybersecurity experts, and strict access controls that limit internal staff to only the data they need to perform their duties.

In the unlikely event of a data breach that may affect your personal data, naga26 is committed to notifying you within a reasonable timeframe and in accordance with applicable legal obligations. We will clearly explain the type of data affected, the potential impact, and the steps we are taking to contain the damage and prevent recurrence.

Naga26 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit the naga26 platform. They help us recognise you on subsequent visits and deliver a more personalised, efficient experience.

Naga26 uses several types of cookies. Session cookies required for core platform operations — such as maintaining your login status during an active session — are mandatory and cannot be disabled. Without these cookies, the naga26 platform cannot function properly. Functional cookies allow us to remember your preferences such as language, display settings, and other personal choices to provide a more comfortable experience.

Naga26 also uses analytics cookies to help us understand how members use the platform — which pages are visited most frequently, time spent in each section, and general navigation patterns. This information is used in aggregate and anonymised form to help us improve the naga26 platform and make it more useful and intuitive. naga26 does not use cookie data to sell your information to external advertisers or third parties for advertising purposes.

Naga26 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. We do not keep personal data longer than necessary, and we have internal procedures for periodic data deletion.

As a general guideline, active account data is retained for the duration of active membership plus any additional period required by law. Financial records and transaction history are kept for a minimum of seven years in line with Malaysian financial regulations. Customer support records are retained for three years from the date of the last interaction. Security and access logs are stored for two years for fraud detection and prevention purposes.

When personal data is no longer needed, naga26 will ensure it is deleted or disposed of securely using methods that make recovery impossible. For data stored in physical format (where applicable), secure destruction procedures are also carried out.

As a naga26 member and data subject, you have certain rights regarding the personal data we hold about you. naga26 is committed to respecting and facilitating the exercise of these rights in a practical and effective manner.

To exercise any of the rights listed above, please contact the naga26 support team by email at support@naga26.best or via the live chat on our platform. Include sufficient information for identity verification. naga26 will process your request within 30 business days and will notify you if additional time is required for any reason.

Naga26 does not provide services to individuals under the age of 18, and we do not knowingly collect personal data from minors. The naga26 platform is strictly intended for adults aged 18 and above.

During the registration process, we require age verification and reserve the right to request identity verification documents. Should naga26 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

Naga26 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the latest legal requirements, or relevant technological developments. This document was last updated in June 2026.

Any material changes to this Privacy Policy will be communicated to you via a prominent notice on the naga26 platform or by email to your registered address. We encourage you to revisit this page periodically to stay informed about how we protect your privacy.

Continued use of the naga26 platform after an update to this Privacy Policy constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and request deletion of your data by contacting the naga26 support team.